Should I remove my antennas before shipping?
All antennas including temporary ones should be removed or lowered before Car Transport.
Should I wash my car before shipping?
We ask that all customers provide a clean vehicle; this allows Diamond Express to do a quick and fair evaluation of the vehicle prior to Transport. Also, it establishes the standard for condition of delivery after Transport.
What should I do about the alarms on my vehicle?
Be sure to turn off all alarms before Hauling. If the vehicle requires special instructions to start, please inform the Diamond Express Transport dispatcher. Our company is not responsible for any drained batteries or other mechanical problems resulting if the alarm was not turned off before transport.
What should be done with the racks on my car?
All racks that are not permanently attached to the car should be removed before shipping the car.
What about any damage that my vehicle has before shipping?
Diamond Express Transportation will not be responsible for any pre-existing nicks, scratches, chips, cracks, or other imperfections already on the vehicle before Vehicle Shipping.
How should I prepare my vehicle for the climate?
Customers need to prepare their vehicles for all climates. All fluids must be checked and filled. Any damage caused by Acts of Nature, Diamond Express Transportation is not responsible for.
Can I have a spoiler on my car?
Spoilers, fairing, air dams or other low hanging and loose items should be removed. If not removed, we at Diamond Express Transportation are not responsible for any damaged items.
Can I put personal items in the vehicle?
By law, Car Transport’s are not permitted to transport personal belongings, as they do not have a household goods transportation license. By violating this law Diamond Express Transportation can be fined up to $10,000 per occurrence. In addition, if you were to place things in the car, they would not be covered by insurance and all the damages made to the items is not the responsibility of Diamond Express Transportation.
Pickup / Delivery Locations
Make sure the location for pickup and delivery are truck accessible. This way the trucks can easily move around without damaging other cars that are still left on the trailer.